Return & Refund Policy

At House of Orange, each product is carefully handcrafted in small batches to ensure freshness, quality, and product integrity.

All Sales Are Final

Due to the handmade, personal care, and cosmetic nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Order Concerns

Your satisfaction is important to us. If you experience an issue with your order, including:

• Damaged items

• Incorrect items received

• Missing products

• Product concerns upon arrival

Please contact us within 48 hours of delivery with your order number and clear photos of the issue.

Customer Care Resolution

While refunds are not guaranteed, we are committed to customer satisfaction and will review each concern individually. If there is a legitimate issue with your order, we will work with you to provide an appropriate resolution, which may include:

• Replacement products

• Store credit

• Other solutions at our discretion

Non-Refundable Situations

We are not responsible for:

• Allergic reactions or personal sensitivities

• Dissatisfaction due to scent or texture preferences

• Improper product use

• Lost or stolen packages marked delivered by the shipping carrier

• Orders placed with incorrect shipping information

Contact Us

If you have any concerns regarding your purchase, please reach out to us directly. We genuinely care about our customers and will do our best to make things right.

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By placing an order with House of Orange, you acknowledge and agree to this Return & Refund Policy.